FAQ

FAQ page

Frequently Asked Questions

  • Where are SamsGazebos products manufactured?   SamsGazebos products are made in the USA, located in Los Angeles County, California. Our products are labor of love, hand crafted and hand finished to maintain craftsman style details.

  • What are these products made of?   We use North American Douglas Fir and Pine.  Most items are treated with oil based semi-transparent brown wood preservative, ready to finish to your liking.

  • Can I pick up my order?  You can place an order by phone  or online and pick it up from our shop.  Leave a note with your order to let us know of an approximate time and date of your arrival.

  • Do I need to pay sales tax?   Sales tax will be charged for orders shipped for California.  We don't collect sales tax for shipments outside California.

  • Can you ship to P.O. Box address?  No, most items will be shipped by UPS Ground.  Please provide deliverable shipping address to avoid a delay.
  • How is my personal information handled? Privacy Policy-SamsGazebos webstore is SSL certified and secured with 256-bit encryption. Your payment details are encrypted, kept secure, and never transmitted to us. SamsGazebos will not share or sell your personal information.  For more information, please refer to our privacy policy.
    • How can I make a payment? 

      Payments, Billing Terms, and Conditions

      We accept credit cards, such as Visa and Mastercard.  We also offer Shop Pay Installment which allows you to make installment payments at the time of a purchase.  Paypal is an alternate method for purchasing your order on SamsGazebo.com.  It enables any individual with an email address to securely send payments online.  With a Paypal account, you can choose to pay with your credit card, debit card, bank account, or Paypal account balance for any purchase you make. Your credit card and bank number are never seen by us, you’re 100 % protected against unauthorized payments sent from your account.  Paypal customer service is available to assist you at 1-888-221-1161. We do not accept cash, personal checks, traveler’s cheques, C.O.D, nor layaway plan. When attempting to place an order on SamsGazebo.com, a temporary authorization hold may be placed on your credit card, then you will be charged when your order is processed. For your security, your billing name, address and phone number must match that of the credit card used for your payment.  We reserve the right to cancel any order that does not match these criteria. 

    • Can I cancel an order?  You can cancel unshipped orders online.
    • Can I track my order?  Your tracking information will be provided via e-mail when shipped.

    • Can I customize my order?  Inquiries for custom orders are welcome. Please e-mail your specifications and your shipping address to info@samsgazebos.com 
    • Any questions or comments?   Email us: info@samsgazebos.com Call us: (800)376-7267 or (310)523-3778. Our hours are: Monday through Friday 8 - 5 and Saturday: 10 - 4. (Pacific Standard Time)

    CALIFORNIA - Proposition 65 Warning

    California's Proposition 65, also called the Safe Drinking Water and Toxic Enforcement Act is a Right to know law regarding Californians being able to make informed decisions to protect themselves from chemicals known to cause cancer, birth defects, or other reproductive harm. The law states that Californians have a right to know if a chemical may cause "more than 1 extra case of cancer in 100,000 people over a 70-year lifetime".

    WARNING: Products sold on this webstore can expose you to chemicals such as nickel, lead,  chromium, or saw dust, which are known to the State of California to cause cancer and birth defects or other reproductive harm. May be harmful if eaten or chewed.  May generate dust containing these chemicals.   Wash hands after handling.  Keep out of reach of children.  For more information go to: www.P65Warnings.ca.gov

     

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